Customer Care Commitment
From your first contact be it by email or telephone through to your wheelchair vehicle purchase, delivery and after sales care, our commitment to the highest standards of service is crucial to any success we may have as a company.
Your first contact
Once you have made that first call or written that first email we will deal with you in a professional, friendly manner. We will reply to your enquiry quickly and try to establish as early as we can what your requirements are.
Our trained advisor’s will firstly try to establish how you are coping at the moment, what your needs are and how they may change in the future. We will establish the dimensions of the wheelchair space required and how many people may travel in the vehicle at any time. Only after we have an understanding of the wheelchair passengers needs will we advise on any individual disabled vehicle/s.
Free no-obligation demonstration/delivery
Once we have understood fully your needs we will then arrange a free no-obligation demonstration of one of our quality used vehicles at your home or place of work. Where possible we may be able to complete the sale and delivery at the time of demonstration.
Worry free process
Autobility will take care of all the administration for you, keeping you informed of the vehicles progress through the workshop where it will be fully serviced, and also taking you through all relevant administration including insurance and taxation etc.
Delivering Your Vehicle
Once your chosen vehicle is ready we will arrange a suitable delivery date, there is no additional charge for delivery throughout the UK mainland. When our trained advisor arrives with your vehicle he/she will conduct a comprehensive demonstration and will only leave the vehicle once all relevant people who will use the car understand how all access ramps/lifts and restraining belts are operated. You will also be given an operating instructions sheet, which will cover the loading, restraining and unloading of the wheelchair. Should any additional disability aids be required please let us know.
In addition to your statuatory rights under the sale of goods act every vehicle is supplied with a comprehensive, inhouse 6 month warranty included in the agreed sale price.
These inhouse warranties can be extended to 12, 18 or 24 months for a sensible and reasonable fee.
Our comprehensive inhouse warranty documention explains fully the parts and services covered, it is not a so called "verbal promise" without paperwork but a proper, professionally produced, detailed booklet and document.
In the case of mechanical breakdown you simply need to contact us to arrange suitable authorisation for any repairs that may be required. The decision and authorisation is controlled by us and settlement is approved and completed before the repair is done.
We supply our own inhouse warranty because it absolutely gives our customers the best support and back up. You will be dealing with us throughout the whole process and not with a 3rd party governed by a 4th party insurance provider.
Supplying each of our disabled vehicles with this comprehensive inhouse warranty can be an expensive exercise for us, however in the unlikely event your accessible vehicle has a mechanical problem we want you to feel secure in the knowledge that there is a genuine after sales back up to call upon.
We passionately believe that if we look after our customers throughout the sales, delivery and aftercare process, they will consider coming back to us for their next vehicle and may also recommend us to potential clients.